FAQs

FAQ
Q1: Are you trading company or factory?

Globalwin Group was founded on February 14th, 2014 in Shantou, Guangdong, China, which is the famous toys & gifts producing base all over the world, is a group company focus on drones and intelligent toys areas' researching, developing and production. Globalwin Group holds and wholly owns over 11 factories in Shantou, and divide the sales and production. And our Globalwin Group's headquarter 'Shantou Globalwin Intelligent Technology Co.,Ltd.' sales center, as the external sales window, are responsible for sales of the products from our factories, independent system can stands on reception, market environment, product popularity, styles and even intellectual property protection angle, give our factories production requirements, QC, design suggestions and etc. from the perspective of customers.

So far, 'To Achieve Global Win With Global Partners' has been been the core belief throughout our operation all the time, which leads us to keep growing with our business partners (Including clients, staff and material & services suppliers). We now have our own brands Global Drone, Selfie Drone, Global Funhood, Chowdudu and etc., and sell products to many countries and areas from Europe, America, Australia, Asia, Africa, have accumulated years of experience of being the Top Supplier for global big buyers, our many products are the 'Best Sellers' and 'Amazon Choice' of Amazon, Temu, Aliexpress, Lazada, Shopee and other cross-border E-commerce platform. We look forward to cooperating and win-win with you!

Q2: What kind of qualification or certification do you have?

Our products comply with the standards such as CE, EN71, EN62115, ASTM, HR4040 and RoHS. Our factories are certificated by BSCI, comply with IS09000:2000 and has passed factory audits for US, European and Brazilian clients.

Q3: What is your minimum order quantity?

We're looking for long-term cooperation, we would like to work with you in a more creative and flexible business cooperation, so the MOQ is negotiable.

Q4: How to get the price?

. ODM: Please tell us your interested model and demand quantity, we will offer you a good price.
. OEM: Please tell us the details: size, quantity, printing/package etc. We will calculate the price for you.

Q5: What's your payment term?

A: We generally accept T/T, PayPal and etc.

Q6: How to customize?

Any customized order is warmly welcome. Send us pictures or your layout, size and materials. We will check and make the sample as per your request.

Q7: When will it be delivered?

We will choose the delivery method based on our clients preference.

For samples, we usually deliver via DHL/EMS/UPS/FedEx. Most clients will choose DHL, because it is fast and safe. It will be delivered to your country in about 4-5 days, and if you have another prefer shipment way, you can ask about delivery requirements.

For mass cargo, we usually deliver via sea delivery. Because the distances between China and different countries in the world vary, the delivery time ranges from 20 days to 45 days, depending on the speed of sailing.

 

Q8: After sales service?

Any quality problems found after sales would be offered utmost service for solution to minimize unnecessary losses.

Q9: About Sample Order?

We welcome sample order to test and check quality. Mixed samples are acceptable. 1-3 pieces samples will be provided, samples freight have to be paid on your side.

Q10: What is your MOQ if I want a private label on products or/with customized design?

Different items have different MOQ, please negotiate with our sales before your purchasing.

Q11: Can you help for the design?

Yes, we have the professional designer to help with the sample information such as the style of product and the logo, images.

Q12: What about the Lead time?

Honestly, it depends on the order quantity and the season you place the order. Our producing capacity is 100,000 pcs/month.

Q13: May I have a look at your catalogue?

Yes, welcome to inquire, contact us for the catalog.

Q14: How about the quality of your products?

A6:We will make samples before mass production and test them, After sample approved, we will begin mass production, doing 100% inspection during production and then do random inspection before.

Q15: Can I customize the packing?

No matter the inner packing or the outer carton. We can design as your request.

Q16: How long can I get your response?

We have professional customer service team, timely response to the needs of buyers, dedicated service to our customers.

Q17: Why are we the best for you to choose?

1. Focusing on drones & toys manufacturing over 10 years in Shantou,China
2. Stronger development ability
3. Better manufacture ability
4. Strict quality control carrying out by our professional QC team.
5. Our products comply with all the EU & USA certificate.
6. Over 95% of our clients place repeat orders.
7. Payment by T/T, L/C are acceptable by us.
8. Sourcing & cargo consolidation provided by us.
9. Sample order or trial order is available
10. Quickly response
11. More safe and fast transport

Q18: What kind of product do you have?

Globalwin Group as a leading manufacturer, having over 12 years export experiences focus on R/C drones and intelligent toys.
Our factories passed BSCI Audit and our items can pass testing standards, such as, CE, EN71, EN62115, ASTM, CPSIA and etc.
We have full confidence to meet your quality requirements!

Q19: What is your Trade term?

EXW, FOB, CNF, CIF are also ok.

Q20: What is the Loading Port?

Shantou / Shenzhen

WANT TO WORK WITH US?